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More Than a Slogan

In 1998, the Education Department's Federal Student Aid office, which oversees billions of dollars in loan and grant aid to American college students, got a new boss.

Greg Woods had been a private sector chief executive officer and one of Vice President Al Gore's aides on the reinventing government task force. His goal was to improve customer service, technology management and efficiency at the student aid office, which had been criticized for years on each of those fronts.

Morale was low. To energize employees, Woods decided to give the office a new mission statement, one that would help workers see that the daily grind of processing loan and grant applications mattered. He included the mission statement in his first speech to the agency: We help put America through school.

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Students feel pinch of rate increases

WAUKESHA - Leanne Suhfras, 19, predicted shed be taking out student loans to attend Gordon College, a small, private Christian college near Boston.

But what the Waukesha North High School graduate couldnt forecast was a sharp increase in her loan interest rates.

As of July 1, interest rates increased on Stafford loans and parent PLUS loans, the most common type of students loans.

The interest on old Stafford loans increased from 5.13 percent to 7.14 percent and to 6.8 percent on new student loans, according to a June report issued by the Campaign for Americas Future, a political action group.

Lawrence Silver can be reached at lsilver@conleynet.com

For full story, go to the electronic version of The Freeman.
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